We take your privacy seriously and we are committed to protecting your privacy. We follow the procedures set out in this policy when using your information.
By using this Website to give us your information you accept the terms of and consent to us using your information in accordance with this policy.
We will use the information we collect about you lawfully and to process your order and to provide you with the best possible service.
If you use the Services we will collect
* your name
* contact telephone phone number
* e-mail address
* credit/debit card details
for the purpose of processing your order.
If you contact us with an enquiry we will collect
* your name
* contact telephone phone number and
* e-mail address
and use them to respond to your enquiry.
We will never collect sensitive information about you without your consent. We may respond by telephone, post or email.
Use of Information
The information you provide will be held on a database in the UK and may be accessed by our staff and by those who provide support services to us. We may also share it with third parties such as banking services and distribution provides where necessary to provide services to you.
We may pass aggregate information on the usage of our Website to third parties but this will not include information that can be used to identify you.
We will not e-mail you in the future unless you have given us your consent other than to confirm orders or inform you of products that you have previously ordered.
We may send you email reminders and flower newsletter and other marketing information by email, if you choose to receive them by clicking the option boxes on the Website.
We will not share your information with any third party for marketing purposes without your consent.
You will have the opportunity to refuse any marketing e-mail from us or from other third parties in the future.
If we intend to transfer your information outside the European Economic Area (other than to fulfil your order) we will obtain your consent prior to such transfer.
We do our best to ensure that all information held relating to you is kept up-to-date, accurate and complete. However we also rely on you to notify us if your information requires updating or deleting. We will respond to requests from you to update or delete your information in an efficient and timely manner.
As required by the Internet Shopping Is Safe (ISIS) Code of Practice, we will retain your order information for a minimum period of one year from the purchase.
We use a feature of your Internet Web Browser called a 'Cookie' on our website. A Cookie is a very small text file that your Web Browser places on your computer's hard disc. Our Cookies are only used to store a unique identifier. They do not store any information about you, your orders nor any password or credit card information.
This cookie allows us to welcome you when you return to the website next time, and to make sure you do not loose your basket content in case your shopping is interrupted for any reason.
For security reasons you will still need to enter your password to access your details.
We use in-depth analysis of the checkout process to help us improve the website and make it easier to use. Should you have a problem in placing an order, we may be able to use this information to help you.
Links to other sites
Whilst we make every effort to provide you with links to high quality, reputable websites. These are not under our day to day control. When you click through to these websites, you leave the area controlled by Impulse Racing. We cannot therefore accept responsibility for any issues arising in connection with either their use of your data, the website content or the services offered to you by these websites. You are advised to consult each website's privacy statement to see how they will use your data.
You are entitled to receive a copy of your personal data and we are entitled to charge you a fee of £10 for this to cover administration costs.
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to:
6 Sovereign Court
Tel: 01279 444621 or 07711 083186